Terms & Conditions

 

Responsible Service of Gaming Policy

Goodna RSL Services Club Gaming is offered as only part of our overall venue entertainment. We are concerned however, if a patron involves themselves in gaming to the extent that it may become harmful, and as such we believe that the implementation of a sound policy on Responsible Service of Gaming is important not only to the Goodna RSL Services Club and its members, but to the community as a whole.  The Board and Management of Goodna RSL Services Club makes a commmitment to responsibly operate gaming machines in a safe environment for all patrons and the local community, and at all times protect the interests of all players. Goodna RSL Services Club will conduct all aspects of its business in a professional and responsible manner and will uphold its commitment to the provision of responsible service of gaming. Gaming machines will be maintained in premium condition for members' and unplayable machines will be clearly marked. We will ensure that management and all staff are familiar with and abide by all relevant government legislation. Goodna RSL Services Club will maintain its commitment to staff training and development in all aspects of club operations with particular regard to those areas that affect, either directly or indirectly, our patrons and their families such as the Responsible Service of Gaming. Staff will be continually assisted and encouraged to update and further their training in these areas. Goodna RSL Services Club employees are not councillors, however any patron experiencing difficulty in coping with a gambling problem will be given confidential assistance in seeking professional councilling through one of the following organisations:

  • Break Even
  • Gamblers Anonymous
  • The Salvation Army
  • Lifeline

Goodna RSL Services Club has designated senior member's of staff (gaming liason's) to be the contact point should a patron express concern about their gambling. Their duties include patron care, provision of  training, education and the management of self-exclusion deeds and barring procedures. The gaming liason's will conduct themselves in a highly professional manner and will deal with each case in the strictest of confidence.

 

Goodna RSL Services Club supports a policy of self-exclusion. Should a player wish to exclude themselves from gaming and or the premises entirely, the gaming liason staff will provide all the necessary documentation (such as self-exclusion deed) and will provide information on the implications of such proceedings as well as the required information on self help and councilling agencies as mentioned before. If a patron does self-exclude, staff will actively seek to exclude this person from gaming.  S126 of the Gaming Act 1991 requires that a person wishing to self-exclude must do so for a period of not less than one month.

 

Goodna RSL Services Club will continue to prohibit minors from the gaming and bar areas. Goodna RSL Services Club will not lend money for the purpose of gambling.  Automatic Teller Machines (ATM's) will not be located in our gaming area and will be limited to savings and cheque accounts only. Any prize that exceeds $1000 will be paid by cheque within 48 hours, during normal business hours and will not be cashed.  Goodna RSL Services Club reserves the right to refuse the payment of any prize. Goodna  RSL Services Club respects the confidentiality of all gaming patrons. No poker machines will be used for gambling outside of trading hours. Employees of Goodna RSL  Services Club  are not permitted to play the gaming machines. Board members who hold a Machine Gaming Licence are also not permitted to play poker machines at any time.

 

Any member or  visitor causing damage to any poker machine is liable for costs or repairs for the machine.  Any member or visitor found to be cheating or manipulating poker machines will be removed from the premises and is liable to charges under the Machine Gaming Act. Machine Manager's may determine that one gaming machine may only be played by a person at the same time. A gaming machine may be reserved  by a person without play for a maximum period of three (3) minutes. After that period a person may report the unattended machine  to a Machine Manager who will page the player to return to the numbered machine. Should the player not return within three (3) minutes the Machine Manager will return the machine to the vacant position. Any credits on the machine will be registered in the manual payment register as unclaimed and if not claimed within 24 hours will be banked in the Gaming Machine Account as unclaimed credits. Machines will not be reserved by means of ashtray, hankerchief or coin cup in the coin tray.

 

Should a patron have a concern or query they should contact a member of management who will endeavour to assist  to their best discretion. If an issue is not addressed or resolved, the patron concerned has the option of contacting QOGR in writing. This policy will be adopted by all staff and management in the best interest of all patrons. 

 

 

Responsible Serving of Alcohol

The Goodna RSL Services Club has a policy to serve patrons in a responsible, friendly and professional manner. Our staff are on hand to assist  patrons in their decision to drink in moderation and where appropriate avoid the dilemmas of combined drinking and driving. Staff will not serve alcohol to any person  under the age of 18 years, disorderly, nor any patron to the point of intoxication at any time.

 

The Goodna RSL Services Club wishes to encourage patrons to inquire about, and our staff to promote our range of the following:

  • low and non-alcoholic beverages
  • food available at all times
  • tea and coffee
  • safe transport home

 

Goodna RSL Services Club recognizes that your privacy is important and that receiving your personal information involves trust.  Goodna RSL Services Club takes this issue very seriously. This statement sets out Goodna RSL Services Club policy relating to the collection, handling, use and disclosure of your personal information. The expression personal information is used in this policy to refer to information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

 

1. Collecting Information

Goodna RSL Services Club will not collect personal information unless the information is neccessary for Goodna RSL Services Club purposes. Goodna RSL Services Club will collect personal information only by lawful and fair means.

 

2. Use and Disclosure

Goodna RSL Services Club will not disclose any information about you for any purpose, other than the purpose for which it was collected, without your consent unless the use or disclosure is:

  • related to the primary reason for collection (this requirement is even more stringent for sensitive information)  and you would reasonably expect us to use or disclose the information for that secondary purpose:
  • required or authorised by or under law: or
  • otherwise permitted under the Privacy Act

 

3. Spam

Goodna RSL Services Club will not send you 'spam' (unsolicited advertising information) without your consent. If you are receiving promotional information about Goodna RSL servcies Club and do not wish to receive this information any longer,  you may remove your name from our list by contacting the club.

 

4. Database Information

Goodna RSL Services Club will not sell your information from its database to other companies, organisations or individuals.

 

5. Marketing

Goodna RSL Services Club will not send marketing material to you if you specifically request not to receive it.

 

6. Storage and Security of your Personal Information

Goodna RSL Services Club will take reasonable steps to keep secure any information held about you, and to keep this information accurate, complete and up to date. Your information is stored on secure servers that are protected in controlled environments. In addition, our employees are required to respect the confidentiality  of any personal information held by the Goodna RSL Services Club. Goodna RSL Services Club will only store your information for as long as necessary for any purpose for which the information may be used or disclosed under the National Privacy Principles or as required by law.

 

7. Access

Goodna RSL Services Club will, upon reasonable request, provide you with access to your personal information unless otherwise provided by law. If you would like to request to view your personal information, please attend Goodna RSL Services Club to make your request in person, as your membership card with drivers licence or similar Goodna RSL Services Club accepted photo identification is required. The information will then be available for you to view within 30 days of your request. (There may be a copying cost involved)

 

If you require further information on Goodna RSL Services Club personal information handling practices, please contact Goodna RSL Services Club by post at :     Goodna RSL Services Club Inc.

                                  32 Woogaroo Street

                                  Goodna

                                  QLD 4300